FREQUENTLY ASKED QUESTIONS 

FIND ANSWERS TO COMMON QUESTIONS ABOUT GAMESWEEKBERLIN 2020 HERE
See answers to some of the most frequently asked questions regarding gamesweekberlin. If you still have a question that you can’t find the answer to, please don’t hesitate to contact us.


FREQUENTLY ASKED QUESTIONS 

FIND ANSWERS TO COMMON QUESTIONS ABOUT GAMESWEEKBERLIN 2020 HERE
See answers to some of the most frequently asked questions regarding gamesweekberlin. If you still have a question that you can’t find the answer to, please don’t hesitate to contact us.

Häufig gestellte Fragen
Hier findet ihr die wichtigsten Fragen zur PLAY X der gamesweekberlin: GAMEFEST 2020
Falls Eure Frage nicht dabei ist, meldet Euch bitte per Email an gamesweekberlin@booster-space.com.
Nutzt bitte einen klaren Betreff, damit wir Eure Frage effizienter beantworten können. Danke!
 
Das Event wurde abgesagt. Erhalte ich eine Rückerstattung für mein bereits gekauftes Ticket?
Ja, natürlich erstatten wir Dir Dein Ticket, und zwar über unser Ticketing-System Eventbrite. Bitte gib der Bank bis zu vier Wochen Zeit, um Dir das Geld zurück zu überweisen.
Wird das Gamefest dieses Jahr noch stattfinden?
Die aktuelle Situation für Veranstaltungen das Gamefest ist derzeit nicht berechenbar, deswegen können wir hier noch keine klare Aussage treffen. Aber geht mal leider davon aus, dass es in diesem Jahr nichts mehr wird. 
Ich bin nicht aus der Gegend und wäre zum Gamefest extra angereist. Bekomme ich meine Hotel- und Reisekosten erstattet?
Für Reservierungen, die nicht direkt über uns liefen, können wir leider keine Haftung übernehmen. Die Bahn erstattet Zugtickets nach Absage von Veranstaltungen. Die meisten Hotels bieten an, bis kurz vor Anreise zu stornieren oder umzubuchen. Bitte schaut in den Bedingungen des jeweiligen Anbieters nach. Mit unserer offiziellen Ankündigung kannst Du belegen, dass die Veranstaltung abgesagt wurde.
Gibt es eine offizielle Ankündigung der Absage?
Ja, falls ihr die irgendwo vorlegen müsst, gerne. Auf Deutsch und Englisch.

Frequently Asked Questions
We have collected the most pressing questions (FAQ) for ticket holders of a gamesweeekberlin PRO X. For any other questions related to the postponement of events of gamesweekberlin, please contact gamesweekberlin@booster-space.comMake sure to use a clear subject line for the email in order to facilitate faster processing.
 
Will QUO VADIS game development & business conference still be held this year?
Yes, we’re happy to announce that the gamesweekberlin PRO X events QUO VADIS, Womenize! Games & Tech and Matchmaking Dinner will we held in cooperation with EGX Berlin on the days of October 29-30, 2020.
Will Womenize! Games & Tech still be held this year?
Yes, the Womenize! Games & Tech will be also be hosted this fall in cooperation with EGX Berlin. Stay tuned for more info about schedule and speaker line-up.
When will you announce the new speaker line-ups and schedules?
We are very busy in providing you with a great conference experience. Please be a little patient, we will provide you with more information as soon as possible.
Is my PRO X ticket still valid for the new date(s)?
The PRO X (QUO VADIS + Womenize!) tickets are valid for the event(s) later this year, yes. We will update Eventbrite accordingly, so you do not need to do anything.
Does my student (PRO X Starter) ticket also stay valid for the next event?
Yes. 
I cannot attend later this year and want to get a refund for my existing ticket. How to proceed?
Due to the unforeseen character of the COVID-19 crisis, we offer refunds if you cannot attend the new edition later this year. Please contact us via Eventbrite, so that we have your order number at hand. More details on the process here. 
What should I do if I have already booked my flight?
Many airlines may offer a refund. If you require documentation to support your appeal for a refund, please refer to the official postponement letter, which can be downloaded below. We apologize for any inconvenience caused.
My hotel, airline company or travel agency did not accept to reschedule or reimburse my booking for free. Will the gamesweekberlin reimburse me?
As much as we do understand the hassle involved, unfortunately we cannot take liability for purchases you made outside of our event. 
Where do I get the latest news on dates, format and venue of the new event(s)?
Please subscribe here to be the first to know 
Is there an official document announcing the postponement?
Yes, you can download a PDF in GERMAN or ENGLISH.

BASIC INFORMATION 
For information about the new dates and the location of the upcoming A MAZE. / Berlin, please visit the A MAZE./ Berlin website

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