FREQUENTLY ASKED QUESTIONS 

FIND ANSWERS TO COMMON QUESTIONS ABOUT GAMESWEEKBERLIN 2020 HERE
See answers to some of the most frequently asked questions regarding gamesweekberlin. If you still have a question that you can’t find the answer to, please don’t hesitate to contact us at gamesweekberlin@booster-space.com
The gamesweekberlin PRO X – X stands for experience – is the container for all of our events that are meant for games industry professionals. It includes the QUO VADIS conference, as well as Womenize! Games & Tech and the German Esports Summit. Plus exclusive highlight formats such as the Matchmaking Dinner or the official Opening Ceremony. Due to the ongoing pandemic we decided to focus on our business and development verticals of gamesweekberlin. And provide you with the best experience – online, remote and safe. The PLAY X (Gamefest) is with us in spirit, but not happening as event. The A MAZE. / Berlin festival took place already (see ART X). Q&A below.

Frequently Asked Questions
We have collected the most pressing questions (FAQ) for existing and new ticket holders of gamesweeekberlin PRO X. For any other questions related to the new format of the upcoming event or the cancellation of the April 2020 edition, please contact gamesweekberlin@booster-space.comMake sure to use a clear subject line for the email in order to facilitate faster processing.
 
Q: Will QUO VADIS game development & business conference still be held this year?
A: Yes, but as an online learning, business and educational experience. Due to the uncertainty about the ongoing spread of the new Coronavirus, we decided to not risk your and our health. Look forward to an amazing program including keynotes, talks, panel discussions and more for the digital version this October. Stay tuned!

 

Q: Will Womenize! Games & Tech still be held this year?
A: Yes, as a special event of the online experience of gamesweekberlin PRO X. We will focus on a keynote, a roundtable deepening the keynote’s topic, workshops, a Virtual Mentor Café by IGDA Finland and a networking opportunity in the afternoon/evening. Further information on detailed program and speakers will be announced via our social media channels, newsletter and on our website. Stay tuned!

 

Q: Why are you talking about PRO X all the time? I thought I was attending Womenize! or QUO VADIS as standalone events?
A: The gamesweekberlin PRO X – X stands for experience – is the container for all of our events taking place as part of gamesweekberlin that are meant for games industry professionals. It includes the QUO VADIS conference, as well as Womenize! Games & Tech and the German Esports Summit.
Plus exclusive highlight formats such as the Matchmaking Dinner or the official Opening Ceremony. Whereas Womenize! may appear as a standalone event in different cities, as a format at different events or as an ongoing platform, the QUO VADIS conference is transforming to become our core game dev & biz format of gamesweekberlin PRO X. Think of Raider. Or the artist formally known as Prince. You get the point.

 

Q: Womenize! Games & Tech seems to be part of PRO X, but what about the special flair and unique format of the event?
A: Yes, Womenize! stays special and with a unique twist. In October 2020 we will mainly focus on exclusive workshops, but also start the day with a high profile and inspiring keynote, followed by a roundtable deepening the keynote’s topic. The Virtual Mentor Café by IGDA Finland will be part of the Womenize! as well as an exclusive Womenize! channel on our gamesweekberlin Discord server. More fun to come. Trust us. And please remember to check out the Womenize! Wednesday Weekly interviews!

 

Q: Ok, OK, Okay! I get it. Its all online. But what does that mean and what do I have to do?
A: We decided against a central all-in-one platform solution as we think it looses out on the experience and discovery factors of events. We will run the gamesweekberlin Center, the main point where you can meet and mingle, where you can find and get all info on the workshops, meetings and other program formats on our Discord server of gamesweekdigital. Most of the keynotes and panel discussions will be publicly available on Twitch.tv/gamesweekberlin. Workshops and roundtables will run on Zoom or in special Discord channels. Meetings are arranged and held through MeetToMatch. Selected networking sessions are held in Remo, or Crowdcast or SpatialChat. But when and where and how to attend is of course exclusive to ticket holders 🙂

 

Q: Can I still come to Berlin and meet the the Boosters or other friends?
A: We do not want to incentivize travel! If you are in town anyways: The live streams are produced at Freaks 4U Gaming. We might meet for beers and burgers after hours at LVL Global. Just follow the boosterspaceteam on Discord to get the insider info. 

 

Q: After the postponement, is my PRO X ticket still valid for the new date(s)?
A: Yes, your PRO X ticket is still valid, or rather as a loyal ticket holder you will automatically receive a new ticket and will probably still have a balance with us so it’s not necessary to buy a new ticket. You will receive individual information on your balance with the receipt of your new ticket as soon as possible. 

 

Q: Does my student (PRO X Starter) ticket also stay valid for the next event?
A: Yes, your ticket is also still valid, or rather as a loyal ticket holder you will automatically receive a new ticket and will probably still have a balance with us so it is not necessary to buy a new ticket. Actually, as Starter you get an upgrade to a regular Dev ticket for the October edition. You will receive individual information on your balance with the receipt of your new ticket as soon as possible.

 

Q: I got a ticket for the April event but cannot attend later this year and want to get a refund for my existing ticket. How to proceed?
A: Due to the unforeseen character of the COVID-19 crisis, we offer refunds if you cannot attend the new edition later this year. Please contact us via Eventbrite, so that we have your order number at hand. More details on the process here. 

 

Q: What should I do if I have already booked my flight for the PRO X?
A: Many airlines may offer a refund. If you require documentation to support your appeal for a refund, please refer to the official postponement letter, which can be downloaded below. We apologize for any inconvenience caused.

 

Q: My hotel, airline company or travel agency did not accept to reschedule or reimburse my booking for free. Will the gamesweekberlin reimburse me?
A: As much as we do understand the hassle involved, unfortunately we cannot take liability for purchases you made outside of our event. 

 

Q: Where do I get the latest news on dates, format and venue of the new event(s)?
A: Please subscribe here to be the first to know 

 

Q: Is there an official document announcing the postponement?
A: Yes, you can download a PDF in GERMAN or ENGLISH.

Häufig gestellte Fragen
Hier findet ihr die wichtigsten Fragen zur PLAY X der gamesweekberlin: GAMEFEST 2020
Falls Eure Frage nicht dabei ist, meldet Euch bitte per Email an gamesweekberlin@booster-space.com.
Nutzt bitte einen klaren Betreff, damit wir Eure Frage effizienter beantworten können. Danke!
Das Event wurde abgesagt. Erhalte ich eine Rückerstattung für mein bereits gekauftes Ticket?
Ja, natürlich erstatten wir Dir Dein Ticket, und zwar über unser Ticketing-System Eventbrite. Bitte gib der Bank bis zu vier Wochen Zeit, um Dir das Geld zurück zu überweisen.
Wird das Gamefest dieses Jahr noch stattfinden?
Die aktuelle Situation für Veranstaltungen das Gamefest ist derzeit nicht berechenbar, deswegen können wir hier noch keine klare Aussage treffen. Aber geht mal leider davon aus, dass es in diesem Jahr nichts mehr wird. 
Ich bin nicht aus der Gegend und wäre zum Gamefest extra angereist. Bekomme ich meine Hotel- und Reisekosten erstattet?
Für Reservierungen, die nicht direkt über uns liefen, können wir leider keine Haftung übernehmen. Die Bahn erstattet Zugtickets nach Absage von Veranstaltungen. Die meisten Hotels bieten an, bis kurz vor Anreise zu stornieren oder umzubuchen. Bitte schaut in den Bedingungen des jeweiligen Anbieters nach. Mit unserer offiziellen Ankündigung kannst Du belegen, dass die Veranstaltung abgesagt wurde.
Gibt es eine offizielle Ankündigung der Absage?
Ja, falls ihr die irgendwo vorlegen müsst, gerne. Auf Deutsch und Englisch.

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